Orders are dispatched next working day for delivery Monday to Friday, 8am - 6pm.
Pallet deliveries are curb-side drop off only (alternative delivery, as well as priority and named day delivery can be made upon written/email request). Request a special delivery HERE!
Delivery is expected within 3-5 working days from the date of your order. Products with a longer delivery timescale of 7-10 days include:
Attack Fitness
BlazePod Podbases
Concept2 Products
Heavy Hitters Bags
Horizon
JORDAN HIIT Bench Custom
Pulseroll
Teqball
Therabody
TRX - (Some items)
Be aware, you may receive a call from our delivery courier or haulage company contacting you in advance to confirm your delivery date and timings. Please make sure your contact number on your order is correct so that the carrier can contact you about your delivery should they need to.
We will endeavour to honour specific delivery dates upon request. Home Fitness Zone cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
All orders must be checked and signed for on delivery by the customer. Any damages or discrepancies must be notified within 24 hours of receipt of order.
Please retain all original packaging, wrapping and pallets in case of return. If wrapping and pallets have been disposed of this can be provided for a fee.
Longer lead times apply to "Pre-Order" items, details of which are published on the relevant product pages. Delivery times may increase around holidays and peak shipping seasons
If you are ordering from Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, you will be notified as to your delivery charges after purchase. It is with regret we cannot calculate shipping at the time of purchase.
Order Cancellation/Refused Deliveries:
You may cancel your order for a full refund prior to your order being shipped, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after shipping, you are responsible for any and all freight charges incurred by Home Fitness Zone Ltd. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.
